Refund Policy

Effective Date: 2 July 2026

At Natura Glamour, we want you to be satisfied with your purchase. This Returns & Refund Policy outlines your rights and our procedures for returns and refunds.

Change of Mind

We accept change-of-mind returns within 30 days of receiving your order, provided that the item:

• Is unused and unopened

• Is in its original packaging

• Is in a resalable condition

• Is accompanied by proof of purchase

Customers are responsible for return shipping costs unless otherwise agreed.

Faulty or Incorrect Items

If you receive a faulty, damaged, or incorrect item, please contact us within 7 days of delivery with your order number and photos of the product.

Where required under the Australian Consumer Law, you may be entitled to a repair, replacement, or refund.

Non-Returnable Items

For hygiene and safety reasons, we cannot accept returns on opened or used:

• Skincare products

• Cosmetics and makeup

• Personal care items

• Health and wellness products

• Supplements

This does not affect your rights under the Australian Consumer Law if a product is faulty or not as described.

Refunds

Once your return has been received and inspected, we will notify you of the outcome.

If approved, refunds will be processed to your original payment method. Please allow 5–10 business days for the refund to appear, depending on your bank or payment provider.

Return Shipping

If the return is due to a change of mind, the customer is responsible for return postage costs.

If the item is faulty, damaged, or incorrect, Natura Glamour will cover the reasonable cost of return shipping where required.

Contact Us

If you have any questions about returns or refunds, please contact us on the below email

Email: info@naturaglamour.com

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